FAQ
Frequently Asked Questions
Find answers to common questions about Tojumi Health, our services, and how the platform works.
Help Centre
Everything You
Need to Know
Can’t find what you’re looking for? Contact us and we’ll get back to you within 24 hours.
General
Tojumi Health is a three-sided marketplace that connects African diaspora families with vetted care homes and certified care aides for elderly care in Nigeria. Families can search for care, monitor daily activities, and pay securely through the platform.
Tojumi Health serves three groups: (1) Diaspora families who need to arrange elderly care in Nigeria, (2) Care home operators looking to reach diaspora clients, and (3) Certified care aides seeking steady work in elderly care.
Care services are delivered in Nigeria. The platform is accessible worldwide, allowing families in the UK, US, Canada, Europe, and beyond to arrange and monitor care remotely.
Creating an account and browsing care options is completely free. Families only pay when they book a care contract. Care providers set their own rates, and Tojumi Health takes a small commission on each transaction.
For Families
After creating a free family account, you can search for care homes and individual care aides. Filter by location, services offered, ratings, and price. View detailed profiles with photos, reviews, and verification status before making your choice.
Once you have an active care contract, your care aide submits daily activity logs that include descriptions of activities, photos, vitals readings (blood pressure, temperature, etc.), and any incident reports. You receive push notifications on your phone for every update.
All payments are processed securely through Paystack. You can pay by card, bank transfer, or USSD. Payments are in Nigerian Naira (NGN) and are split automatically between the care provider and the platform commission.
Yes. You can add multiple dependents to your account and manage separate care contracts for each. You can also collaborate with siblings by sharing access to care updates.
For Care Providers
Sign up as a care provider, complete your business profile, and undergo KYC verification. Once approved by our team, your care home will appear in search results for families to discover.
You have full control over your pricing. Set rates that reflect the quality and type of care you provide. There are no price caps or standardized fees imposed by the platform.
Payments are sent directly to your linked bank account through Paystack. When a family makes a payment, it is automatically split between your account and the platform commission.
For Care Aides
You need a valid government-issued ID, BVN or NIN for verification, relevant care certifications or experience, and a smartphone. Care experience is highly valued, and your certifications are displayed on your profile.
Use the Tojumi Health mobile app (available on iOS and Android) to submit daily activity logs. You can add descriptions, upload photos, record vitals, and report any incidents. Families receive notifications for each update.
Both! You can work as an independent in-home care aide directly with families, or you can be recruited by care home operators on the platform to work within their facilities.
Trust & Safety
All care providers and aides undergo KYC identity verification through Verify.me, including BVN/NIN checks. Provider applications are reviewed by our team before approval. Only verified providers appear in search results.
We comply with the Nigeria Data Protection Act (NDPA) 2023. All data is encrypted in transit and at rest, and database access is controlled through row-level security policies. We never share your data with third parties without your consent. See our Privacy Policy for details.
You can leave ratings and reviews after each care period. If you experience a serious issue, contact our support team at hello@tojumihealth.com and we will investigate and take appropriate action.
Still Have Questions?
Our team is here to help. Get in touch and we’ll respond within 24 hours.